About Me
Strategic Workforce & CX Operations Leader
10+
Years Experience
25+
Projects Managed
15+
Team Members Led
18%
Efficiency Improvement
I am Abdelrahman Ezzat, a Strategic Workforce & Reporting Manager with over a decade of experience leading scheduling, forecasting, and resource management across multi-channel contact centers. My career has been defined by a relentless focus on operational excellence, data-driven decision-making, and measurable business outcomes.
Currently managing 15+ professionals and 25+ projects at Tamkeen Technologies, I specialize in building WFM functions from the ground up, developing automated Power BI dashboards using SQL & DAX, and designing KPI frameworks aligned with COPC and ISO 9001:2015 standards. I am spearheading the AI Transition Plan 2026, implementing virtual agents and process automation.
My approach centers on practical, results-oriented solutions. I believe that every operational improvement should directly translate into better customer experiences, reduced costs, and empowered teams. From Erlang-C forecasting models to Six Sigma process optimization, I bring both strategic vision and hands-on execution to every engagement.
My Approach
I bridge the gap between strategic CX goals and operational execution. Every improvement must be measurable, sustainable, and directly tied to business outcomes — powered by data analytics, industry standards, and proven methodologies.